Company

Charityproud

Position

Client Account Manager

Position Summary

This full-time position is responsible for the system setup,
implementation, training and/or reinforcement of training,
and support of software applications for new and existing
clients.

Responsibilities:

• Manage the implementation process for assigned clients.
• Creating and help with execution of client’s implementation schedule to ensure timeliness of go-live date.
• Investigate, troubleshoot and resolve client issues.
• Provide support to the sales team regarding product demonstrations and any other assistance needed through the sales process.
• Participate in design, documentation, and QA testing when needed.
• Other duties as assigned.

Requirements:

• 2+ years nonprofit experience. Familiar with one or more current fundraising software in the market.
• Strong analytical and troubleshooting skills.
• Strong organizational and time management skills.
• Strong verbal and written communication and interpersonal skills.
• Ability to meet critical deadlines and adhere to defined quality standards.
• Energetic, driven and self-starter personality.
• Excellent presentation skills preferred.
• Ability to react quickly to complex situations; work with employees, customers and outside organizations in a professional manner.

Education Requirements:

• A Bachelor’s degree from an accredited 4 year college.

How to Apply:

Please send resume to careers@charityproud.org

Posting End Date: 4/30/21