Charityproud Now Hiring: Client Account Manager

Company

Charityproud

Position

Client Account Manager

Position Summary

This full-time position is responsible for the system setup,
implementation, training and/or reinforcement of training,
and support of software applications for new and existing
clients.

Responsibilities:

  • Manage the implementation process for assigned clients.
  • Creating and help with execution of client’s implementation schedule to ensure timeliness of go-live date.
  • Investigate, troubleshoot and resolve client issues.
  • Provide support to the sales team regarding product demonstrations and any other assistance needed through the sales process.
  • Participate in design, documentation, and QA testing when needed.
  • Other duties as assigned.

Requirements:

  • 2+ years nonprofit experience. Familiar with one or more current fundraising software in the market.
  • Strong analytical and troubleshooting skills.
  • Strong organizational and time management skills.
  • Strong verbal and written communication and interpersonal skills.
  • Ability to meet critical deadlines and adhere to defined quality standards.
  • Energetic, driven and self-starter personality.
  • Excellent presentation skills preferred.
  • Ability to react quickly to complex situations; work with employees, customers and outside organizations in a professional manner.

Education Requirements:

  • A Bachelor’s degree from an accredited 4 year college.

How to Apply:

Please send resume to careers@charityproud.org

Posting End Date: 4/30/21

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